At Unlag, we’re dedicated to making your experience as smooth as possible, from the moment you order to the moment you conquer jet lag. Our shipping and returns policies are designed with simplicity and flexibility in mind, ensuring you can shop with confidence.
Shipping: Fast, Affordable, Reliable
We proudly ship all orders via USPS with a flat-rate shipping fee of $5, no matter the size or weight of your order. Whether you’re ordering a single bottle or stocking up for a team, you’ll enjoy the same low-cost, dependable delivery. Orders are processed and shipped from our Seattle warehouse, typically within 1-2 business days. You’ll receive a tracking number via email to keep tabs on your package as it makes its way to you.
- Flat-Rate Shipping: $5 for all orders, big or small, via USPS.
- Processing Time: 1-2 business days from order placement.
- Tracking: Provided via email for every shipment.
Our goal is to get your Unlag products to you quickly, so you can start prepping for your next trip or competition without delay.
Returns: No Friction, Just Fairness
We stand behind our products and want you to feel confident in your purchase. If Unlag doesn’t meet your expectations for any reason, we’ll take it back—no hassle, no questions asked. Our friction-free return policy is designed to make things easy for you.
How to Return Your Product
- Ship the Product Back: Return your item(s) to our warehouse at:
Unlag Returns
13000 Darice Pkwy
Strongsville, OH 44149
United States
Please cover the cost of return postage and ensure the package is securely packed. If there is something defective with the product email us and we will send you a prepaid return label. - Notify Us: Email us at [email protected] with your order number, the tracking number for the return shipment, and a brief reason for your return. This helps us process your refund quickly and improve our products.
- Receive Your Refund: Once we receive your return and confirm its condition, we’ll issue a full refund to your original payment method within 5-7 business days.
Why We Ask for a Reason
While we don’t require lengthy explanations, sharing why you’re returning helps us better understand your needs and refine our offerings. Whether it’s a matter of preference or performance, your feedback fuels our mission to deliver the best jet lag solutions for travelers and athletes.
Our Promise
We believe in Unlag’s science-backed formula and app, but we also know that every body is unique. If our product doesn’t work for you, we’ll make it right with a seamless return process. Our focus is on your success—whether you’re crossing time zones for work, adventure, or competition.
For any questions about shipping or returns, reach out to us at [email protected]. We’re here to help you travel better, perform stronger, and live jet lag-free.